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Returns, Refunds, Exchanges & Warranties

Free shipping on qualifying orders over $99

Questions? Call (800) 925-0054

Returns, Refunds, Exchanges & Warranties

We want you to be completely satisfied with your purchase. Please review the following guidelines for returns, refunds, and warranty repairs.

Eligible Returns

Most products can be returned for a full refund or exchange (less shipping) within 30 days of the original purchase date, if they are in like-new, resellable condition and include all original packaging, accessories, and documentation.

  • All returns require a Return Merchandise Authorization (RMA) number. 
  • Returns must be received at our warehouse within 30 days of purchase.
  • Returns must include the original packaging and all accessories/manuals. A 20% repackaging fee may apply if the product box is missing or damaged.
  • Non-TruBind & TruLam equipment/supplies may only be returned within 10 days of purchase with a 20% restocking fee, and not all will qualify.

Non-Returnable Items

  • Custom-ordered products
  • Closeout, overstock, and clearance items
  • Roll laminators
  • Any item 30 days after purchase
  • Non-TruBind & TruLam equipment/supplies 10 days after purchase

Packaging Requirements

  • The original product box is required for all returns and most warranty repairs.
  • Missing or damaged boxes may result in a 20% re-box fee.
  • Do not write on product boxes—doing so may result in a 20% re-box fee.

Return Instructions

  1. Request an RMA
     Contact Customer Service at 1-800-925-0054 or service@laminationdepot.com.

  2. Pack Your Items Securely
     Include all original materials (manuals, accessories, paperwork) and use the original or equivalent protective packaging.

  3. Label the Package Properly
     Clearly indicate the RMA number on the shipping label only. Do not mark product boxes directly.

  4. Ship to:
    Lamination Depot Inc. / Returns Dept.
    Attention: RMA #______
    3977 Ocean Ranch Blvd.
    Oceanside, CA 92056

We recommend using a carrier such as UPS or FedEx with tracking and insurance. Lamination Depot is not responsible for items lost or damaged in transit.

Refunds & Exchanges

  • Returns are inspected within 1–3 business days of receipt.
  • Refunds or exchanges are issued promptly after inspection.
  • Shipping charges are non-refundable. If your order included a free shipping promotion, the actual shipping cost may be deducted from your refund.
  • Items not in like-new condition may receive a reduced refund.

Damages and issues

Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty Repairs

To send in a product for warranty service:

  1. Contact us for an RMA at 1-800-925-0054 or service@laminationdepot.com.

  2. Properly package the item with all original components and packaging.

  3. Label with your RMA number (on the shipping label only).

  4. Ship to our Returns Department (address above).

Repairs are typically completed within 3–5 business days. You’ll receive an email confirmation once the repair is complete, including any applicable charges or notes.

Need Help?

We're here to assist you. Contact Customer Service at:

📞 1-800-925-0054
📧 service@laminationdepot.com